I'M SEEING RED....in a really good way
I've recently swapped providers for my home phone and broadband connections. I saw a promotion from a service provider which seemed too attractive to give it a miss. So I phoned them up, found out exactly what was on offer, asked the pertinent questions about the extra features I wanted on my phone and got a quote. They were patient, answered my questions and what I loved was that there was no forceful sales mumbo jumbo being shoved in my direction. They did not ask me for my phone number to follow up which was good because it meant that I had time to mull over the offer in peace without being pestered by persistent calls from them. I then proceeded to call up my existing provider and told them what I was being offered. I can tell you that they were not very helpful. I had to push for them to agree to come up with an offer worth staying with them. They were reluctant to give me mates rates to mobiles that were not part of their network and wanted me to wait for a couple of days to let me know if they were going to give me a free wireless modem. They wanted me to pay $50 for a new modem. A couple of days later they called and agreed to give me the modem for free but only if I signed a contract to stay with them for a year. I had been customer of this company for a almost 7 years and a few years prior before I moved overseas for a period. The idea of them suddenly asking me to sign a contract and their sheer lack of interest in customer-retention was simply not palatable. At the end of the day when I worked out the math, my current provider was giving me 10 GB of data, standard phone and broadband connection, additional features like voicemail, call waiting, line maintenance and one free mate line (they later agreed reluctantly to free calls to all national landlines) for a certain sum a month. For a few cents cheaper than the above and a one year contract, the competitor was giving me 50GB of data, 5 Best mates (any national landlines and mobiles, irrespective of which provider they belonged to), a free new wireless router, standard phone and broadband connection with the additional features like voicemail, call waiting, line maintenance, free my-sky Hi-Di for a year, $85 off my first phone bill. The decision to swap was an easy one and done over the phone. Two days and two emails notified me of the progress of my connection and on the third day a new modem was delivered to me. The whole customer service experience and assistance with the wireless set up was brilliant. And best of all I've made a grand saving of $265/year to my household budget.....So thank you Vodafone. Thus far, seeing RED has been a pleasurable experience. Long may it stay that way.